At The Dog Spa Newport, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.
1. Who We Are
Newport Dog Spa provides professional dog grooming services. For the purposes of data protection, we are the "Data Controller."
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Website: https://newportdogspa.co.uk
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Phone: 01952 743966
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Email:
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2. Information We Collect
We may collect and process the following data:
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Information you give us: When you contact us via email, phone, or any contact form on our website. This may include your name, address, email address, phone number, and details about your pet.
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Technical Data: Including your IP address, browser type, and how you use our website (collected via cookies).
3. How We Use Your Information
We use your information to:
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Provide grooming services and manage your bookings.
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Respond to your enquiries.
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Send appointment reminders or updates.
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Improve our website functionality.
Legal Basis: We process your data under the basis of Contract (to provide the service you requested) and Legitimate Interests (to manage our business and respond to enquiries).
4. Data Retention
We keep your personal information for as long as is necessary to provide our services to you and to comply with our legal obligations (e.g., for tax and accounting purposes).
5. Cookies
Our website is built on the Joomla platform and uses cookies to ensure the site functions correctly and to improve your user experience.
What are cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.
Cookies we use:
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Essential/Session Cookies: These are necessary for the website to function (e.g., remembering your session). These usually expire when you close your browser.
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Analytical Cookies: We may use tools like Google Analytics to understand how visitors move around the site. This data is anonymised.
How to manage cookies:
You can set your browser not to accept cookies. However, some of our website features may not function as a result.
6. Third-Party Sharing
We do not sell or rent your data to third parties. We may share your information with trusted service providers (such as website hosting or booking software) only as necessary to run our business.
7. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request that we correct any inaccuracies.
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Request that we delete your data.
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Object to the processing of your data.
To exercise any of these rights, please contact us at
8. Security
We take the security of your data seriously and use appropriate technical and organisational measures to protect it from unauthorised access or disclosure.
